Flying in hills is totally dependent on the weather conditions. With regards to Shri Mata Vaishno Devi operations, we would like to draw your attention to the fact that flight cancellations and other inconveniences are highly unpredictable in the hills due to weather.

It is important that passengers prepare for the inevitable events that may arise as a result of bad weather or force majeure issues.

In addition to bad weather, low visibility for flying delayed clearances or permissions for air traffic, VIP movements, Valley flying by the Indian Air Force (NOTAM), unexpected technical problems with the aircraft, illness of the crew, or late reporting of guests to helipads, force majeure situations can occur.

Please note that in case of bad weather/force majeure, we will operate according to our policies in the Terms & Conditions and Important guidelines & policies sections.

In respect of COVID-19, all necessary measures issued by the State & Central Governments would have to be adhered to by the passengers. The measures shall be confirmed by Moksha routes to the passengers 02-03 weeks prior to the date of arrival. Without adhering to the prescribed measures/requirements, boarding would be denied without any refunds.

The mentioned charter cost is valid subject to strict compliance of the above sector. Any alteration in plan will be extra chargeable over and above the above quote.

The above-mentioned flying timings are not final. Timings may differ on your date of travel, depending upon, your arrival at Jammu Airport & the take off time from Jammu, which depends on weather conditions, clearance from Air Force & Civil Aviation, WIP movements, flying by Indian Air Force, a sudden occurrence of technical snag in a helicopter, illness of flying crew, or delayed reporting of the guests at the helipads.

Guests have to MANDATORILY SUBMIT THEIR CORRECT WEIGHTS AT THE TIME OF BOOKING. The reason for the same is that we operate at a very high-altitude terrain where the weight carrying capacity of the aircraft is only 450 kg. if any change in weight found at the time of their travel, from the submitted weights, which may lead to exceeding of our aircraft weight carrying capacity, guest(s) would be deboarded & cancelled for the charter, WITHOUT ANY REFUND.

Weighing at the time of boarding the helicopter is a must since Moksha routes shall not allow boarding in case the total weight exceeds the weight limitation of the helicopter. And, due to the same reason, in case of more than 01 available aircraft, Moksha routes reserve the right to shuffle passengers, between helicopters to manage the right weight of helicopters for safe flying in the hills. Therefore, passengers traveling together might not be accommodated in the same helicopter flight.

Passengers would be taken on board depending on load and temperature conditions. Pilot’s call will be final. Hence, passengers are advised to provide their exact weights at the time of booking and carry luggage within the permissible limit.

Passengers will be picked up from Jammu airport depending upon the arrival of their flights. Passengers are advised to arrive at Jammu by 1000 Hrs at the latest, in order to comfortably finish the darshan & return same day.

Last ETD from Sanjichhat will be 1400 Hrs (in case passengers are traveling by scheduled airlines) to Jammu Airport. If ETD is further delayed, the chances of missing the return flight from Jammu Airport is high. It is advisable to depart from Sanjichhat by 1330 Hrs at the latest, as scheduled flights are operated from Jammu Airport till approximately 1600 Hrs.

Cut-off time of our flight from Sanjichhat to Jammu for the passengers who would be doing night halt at Jammu is 1530 Hrs.

After reaching Jammu Airport, the charter shall conclude. Guests can be dropped by us at their hotel in Jammu (if doing night halt), in case a hotel transfer has been arranged through Moksha routes.

NOTE: In case Night Halt is requested by the guests, it can be arranged by Moksha routes at an additional cost.

In case the flight is getting delayed due to NOTAM/delayed clearances/bad weather etc. Moksha routes shall convey to the guests in advance.

Mentioned flight shall depend upon weather/wind/fog/visibility conditions and flight schedules are subject to change/divert due to weather conditions, flight safety and operational restrictions.

Confirmation of the flight is subject to the availability of machines and government permissions, and booking can be confirmed only after the receipt of 100% advance payment. All the required landing and other necessary permissions from local administration is the responsibility of Moksha routes.

AADHAR & PAN Card copies are to be shared mandatorily by all Indians, & a passport is required in case of foreign nationals.

There is very limited space for luggage in the chopper, only 5 kg of luggage per passenger will be permitted, Passengers bringing any excess baggage would not be allowed to take the same in the chopper.

Passengers can carry only one handbag each, as suitcases cannot be kept in the helicopter.

Passengers should be aware of the chances of high-altitude sickness. The hiring of Palki/Pony during the darshan is advisable, in order to avoid any strenuous activity.

Passengers are advised to carry jackets with them. Hotel stays and meals are not included in the package. It can be arranged by Moksha routes on additional charges. Any donations, tips, pitthu, and porter charges shall be borne by the guests.

Flying in hills is subject to weather conditions. And, in regards to our Charter operations, we would like to bring to your kind attention that cancellations & other inconveniences due to weather are very much likely since weather is extremely unpredictable in the hills. Therefore, guests should come prepared to face the eventualities caused by weather problems. Further please note, in case of bad weather, we shall operate as per our policies mentioned in the ‘Terms & Conditions & ‘important Guidelines & Policies sections.

Moksha Routes reserves the right to postpone the timings of flying, which is subject to weather conditions, & any extra night stay COST IN CASE OF BAD WEATHER WILL BE BORNE BY THE CLIENT.

Flying in hills are subject to many factors like delayed clearances from Air Force & Civil Aviation, VIP movements, valley flying by Indian Air Force (NOTAM), bad weather, sudden occurrence of technical snag in helicopter, illness flying crew, or late reporting of the guests at the helipads.

Moksha Routes reserves the right to cancel passengers, who are unruly, abusive, intoxicated, sick, mentally unbalanced, or anyone else whom we deem to be unfit/unsafe to fly. No refund shall be issued to such passengers.

In case of charter getting cancelled due to bad weather on the date of travel of the guests, the booking will not be revalidated for the next day. Refund as per the refunds/cancellations policy shall be done to the clients, with no further obligation of MRPL whatsoever. Any kind of inconvenience caused because of the cancellation of flights is beyond the control of the operator. No compensation, reimbursement or arrangements shall be offered in the event of cancellation of a flight.

Moksha Routes shall not be liable for any medical emergency on the ground to the party. Therefore, in your own interest, guests are hereby advised to kindly consult a doctor and get a medical check-up done, before commencing the yatra. Medical check-up is mainly required if a guest has any medical suffering/condition.

 Guests are required to pay the 100% amount before the commencement of the charter. Passengers would not be allowed to board or commence the tour, without paying the full and final payable amount.

In case the flight being operated has Foreign national(s)/NRIs on board, a minimum 07 working days prior notice is mandatory in order to obtain the AOR clearance. Flight cannot be operated if notice is given less than the mentioned period.

In case of extension to the scheduled program leading to crew layover, hiring party will make suitable arrangements for boarding, lodging & local transport at a 5-star level category or Moksha Routes will make the necessary arrangements at an additional price.

Carriage of dangerous goods/articles is not permitted. Restricted articles include, but are not limited to, compressed gases/corrosives/explosives/flammable liquids/solid/radio-active materials/infectious substances and briefcases with installed alarm devices.

Aerial Photography from Helicopter is illegal and punishable by law and photography at the helipad is strictly prohibited.

Infants below 2 years/12 kg is carried free of charge. In case of verification of age, ID proof/birth certificate of the child shall be checked.

Only one handbag weighing a maximum of 5 kgs is allowed per passenger.

Passengers would be taken on board depending on the load and temperature conditions. Pilots call will be final. Maximum weight capacity of the helicopter is 450 kg (excluding baggage weight) at these destinations. All passengers on board must be within this limit. Hence, passengers are advised to provide us their exact weights at the time of booking and carry baggage within the permissible limit.

The maximum seating capacity for our helicopters is 06 passengers + 01 Crew.

Disputes as to legality, interpretation, application, or performance of service or any of its terms and conditions shall be governed by the laws of Uttar Pradesh Jurisdiction.

The booking has to be done in advance with a deposit of 50% of the charter amount. The full amount has to be deposited 14 days prior to the date of travel.

Rescheduling your travel date to any future or prior date will be done subject to availability and on payment of 10% of the total charter. This will be permitted only if informed at least 07 days before the arrival date. In case the rescheduling is requested in less than 07 days prior to the arrival, then the booking would be treated as cancelled and a   fresh booking will be given subject to availability.

1. 30 Days before the Journey – 70% Refund
2. 20 Days Before the Journey – 50% Refund
3. 10 Days before the Journey – No Refund
4. No Show – No Refund
5. Cancellation after Commencement of the Tour – No Refund
6. In case of cancellation of one-way sector due to technical/force majeure reasons, proportionate charter cost shall be refunded. Please note, Shrine board royalty shall remain chargeable as applicable on the full charter cost. And any additional services & flight preparation charges will be chargeable too.

1. In case of Yatra gets cancelled/disturbed due to any force majeure, guests will be provided Credit Voucher from Moksha Routes for the advance paid, which will be valid for one year from the initial date of travel. Please note, the advance once paid will not be refunded, but it can be utilised in the next one year against our helicopter tours/ charter services by availing the mentioned credit voucher.

2. Refund applicable, if the entire charter gets cancelled on the flying date due to any force majeure, minus INR 15,000 towards flight preparation.

3. Charges and other additional charges for any added services by guests (if any).

4. Where bad weather, technical snags or any force majeure reason beyond Company’s control results in the cancellation of your flight, being delayed or cancelled, Moksha Routes will not be liable in any way for the cancelled or delayed flight. However, refund will be given to clients as per our refund policy. Any kind of inconvenience caused because of the cancellation of flights is beyond the control of the operator. No compensation or reimbursement for accommodation, transportation, meals or any other travel expenses done by the guests shall be offered in the event of cancellation of a fight.

4. Our obligation toward this charter is up to the date of flying. Under no circumstance, Moksha Routes shall increase the charter duration/period for the guests, & since we have advance bookings, carry forward of booking to subsequent dates will not be possible. On the flying date, Moksha Routes shall try to complete the charter for the guests.